Unwanted Items – If you are returning an unwanted item that is not faulty, please contact us by calling 01482 338 950 or emailing firstname.lastname@example.org. It must be in a saleable condition and not have been opened or tampered with in any way. You must pay for the return postage cost and we will refund you the amount paid for the goods on safe receipt of the items. If using the Royal Mail, please ask for proof of posting and ensure that there is an adequate level of compensation from the postal service that you choose.
Please post to:
DeckWright Customer Returns
Faulty Items – If any part of your order is faulty or damaged, please contact us by calling 01482 338 950 or emailing email@example.com within two working days of receiving your order. We may ask for further information and photographs where relevant, before advising you on how we intend to resolve the problem. Please do not post faulty items back to us until confirmed by us. We will pay for the cost of returning faulty items to us.